There are two separate currencies on your account, and confusing them is the most common billing question we get.
- Contact credits cover our data. One credit per deliverable contact you reveal or export. If the address fails verification, it is filtered out before delivery and costs nothing.
- Verification checks cover your data. One check per email you upload for verification, charged regardless of the verdict.
The asymmetry is deliberate and it is the honest way round. When you buy contacts from us, what you are paying for is a deliverable address, so a failure is our problem and costs you zero. When you verify your own list, what you are paying for is the verdict itself. 'This address is dead' is exactly the answer you wanted and the work was done either way.
The two pools never subsidize each other. Running out of verification checks does not touch your contact credits, and a full contact balance will not run a list check.
Pro includes 5,000 checks per month and Scale includes 25,000. Verification packs top the pool up on any active plan.
Contact credits are also what phone reveals draw on, at 10 credits per number returned.