Credits & billing
How pricing works - plans, wallet, invoices.
How credits work
Free actions, paid actions, and the pay-per-valid rule.
Subscription vs. pay-per-lead wallet
Which one fits, and why subscriptions are cheaper per credit.
Topping up the wallet
Top-up sizes, payment, and auto top-up.
Invoices and receipts
Where every charge is documented.
Which plan fits: Starter, Pro or Scale
Pick by monthly contact volume, seats and API throughput.
The Starter plan
4,500 valid contacts a month, one seat, full API access.
The Pro plan
13,000 contacts, three seats, webhooks and list verification.
The Scale plan
40,000 contacts, ten seats, governance and priority throughput.
Volume tiers above Scale
100k to 5M+ credits a month, bought in-app with a slider.
Monthly vs. annual billing
Annual saves 33 percent and grants a year of credits upfront.
Upgrading your plan
Immediate, prorated, and the extra credits arrive at once.
Downgrading your plan
Takes effect at the end of the period, so nothing is lost.
What 'prorated' means on your invoice
Why a mid-cycle change charges an unfamiliar amount.
Switching between monthly and annual
Monthly to annual any time, annual to monthly at renewal.
Cancelling your subscription
One click, and you keep access and credits until the term ends.
What happens after you cancel
The exact state of your data, credits and keys once the term ends.
The 7-day trial in detail
What you get, what you pay today, and what happens on day 8.
Why the trial asks for a card
What the card is used for, and what is charged when.
Cancelling during the trial
How to stop before day 8, and what you keep.
When a payment fails
What we retry, what pauses, and how to fix it in a minute.
Updating your card
Change the card on file through the billing portal.
Accepted payment methods
Cards, wallets, and what the checkout supports.
Choosing a wallet top-up size
500, 1,000 or 3,000 credits, and how to pick.
Your agent hit a 402 or exit code 5
The out-of-credits signal, and how to resume a run.
Which credits get spent first
Plan credits before packs and top-ups, expiring ones first.
How long credits stay valid
Plan cycles, annual upfront grants, and pack validity.
Contact credits vs. verification checks
Two pools, two rules, never interchangeable.
Buying verification packs
Top up the checks pool when a plan month runs short.
Verifying a list you already have
Upload, check, and what it costs.
What phone numbers cost
10 credits, charged only when a number comes back.
Why your export cost less than the row count
Filtered addresses, free re-checks, and catch-all choices.
Estimating credits before you spend
Use free counts and previews to size a run first.
Where to see your credit balance
In the app, from the API, and from the CLI.
What still works when credits run out
Exploring stays free, spending pauses.
Working out your cost per verified contact
A simple calculation, and what actually moves it.
Understanding a charge on your statement
How to match any amount to what caused it.
Getting receipts to your accountant
Every charge has a receipt, and none of them arrive by email.
Company details and tax information on receipts
Where the details on a receipt come from and how to correct them.
Refunds and billing questions
The policy, and when to write to us.
Moving from the wallet to a plan
When pay-per-lead stops being the cheaper option.