The policy is straightforward: payments are non-refundable. Cancelling stops the renewal and you keep full access and every credit already granted until the end of the term you paid for. You are never cut off on the day you cancel, and that is the trade for not refunding partial periods.
This is also why the entry points are deliberately low-risk. The 14-day trial costs nothing and includes 100 credits and 300 campaign emails, with no card. Pay-as-you-go credits start at $17.50 with no commitment. Between them, there is a way to see whether the data and the sending fit your market before any meaningful money is involved.
Write to support@argorant.com when:
- A charge appears that you cannot match to anything in Billing history.
- You were charged after cancelling, or twice for the same period.
- A payment failed repeatedly and you cannot resolve it in the Stripe portal.
- A receipt needs correcting, or a charge needs explaining to your finance team.
- You believe an export was billed for contacts it did not deliver.
Include the date, the amount and the receipt link. That is usually enough for us to trace the charge on the first reply rather than the third.
Before raising a dispute with your bank, contact us. A chargeback locks the account while it is investigated, which helps nobody, and most cases are a plan change or trial conversion we can explain in one message.