Every charge on your account is listed in Billing history with its date, amount and a receipt link. Start there before contacting your bank.
- Open Profile → Billing and scroll to Billing history.
- Find the line matching the date and amount on your statement.
- Click 'View receipt' for the itemized Stripe receipt.
Screenshot: Billing history with several charges and their receipt links
What each kind of line means:
- A full plan amount - a normal renewal on your billing date.
- An amount labelled 'prorated' - a mid-cycle plan or cycle change. The amount is a partial period, so it matches no list price.
- $17.50, $35 or $105 - a wallet top-up.
- A pack price - a pay-as-you-go credit pack.
- A first plan charge about a week after signup - the trial converted on day 8.
- A line marked 'due' - an invoice that has not been paid yet, usually a declined card.
Two frequent surprises with innocent explanations. A trial conversion looks unexpected if you forgot the trial had a fixed end date. And an annual charge is the whole year, which is why it is large and why the credits arrived all at once.
If a line still does not match anything you did, send the date and amount to support@argorant.com and we will trace it.