The support widget has a daily ceiling per account:
Too many messages today - email support@argorant.com directly.
Too many messages today - email support@argorant.com.
Mail support@argorant.com from your account address. It reaches the same people and, for anything with an attachment or a long thread, it is the better channel anyway.
What to include so the first reply solves it
- The account email address, so we can look at the right account.
- The exact message you saw, copied rather than described.
- The page or endpoint, and roughly when it happened.
- For exports: the export number. For billing: the line from Profile then Billing.
- For API and CLI: the status code and, if you have it, the request id.
Attachments are capped at 10 files, 25 MB total, and the accepted types are pdf, doc, docx, png and jpg.
Too many attachments (max 10).
Attachments exceed the 25 MB total limit.
Unsupported file type. Allowed: pdf, doc, docx, png, jpg.
Before you write
Two checks resolve a good share of tickets on the spot: status for anything that looks like an outage, and Profile then Billing for anything that looks like a charge or a plan question.