Troubleshooting
When something doesn't behave.
The 6-digit code never arrived
Six things to check before writing to support.
I cannot sign in
Wrong door, wrong address, or a password that needs resetting.
Google sign-in is not working
Popup blockers, multiple Google accounts, and workspace restrictions.
I keep getting signed out
Why sessions drop, and what to change.
I cannot find my 25-company sample
Where the sample lives and why it can look missing.
My trial did not start
Card declines, unconfirmed accounts, and stale pages.
My count looks too small
How to widen a search that has been filtered into a corner.
My search returns no results
Zero is almost always a filter conflict.
My export is stuck or taking a long time
What background processing means and when to worry.
My export has fewer rows than the count showed
Why the number shrinks between search and CSV, and why that is the point.
My 25 starter credits did not appear
The three conditions, and what to check.
My payment or top-up was declined
What to check on the card, and what happens to the credits.
My API calls return 401
Auth failures and the four things that cause them.
My API calls return 402
What payment required means and how to clear it.
My MCP connector will not connect
Sign-in windows, endpoints, and the API key fallback.
The CLI is not behaving
Install issues, auth, and reading exit codes.
Contacting support, and what to include
How to get a useful answer on the first reply.